Privacy Policy
This Privacy Policy explains how FreshLine Industrial Laundry (“FreshLine,” “we,” “us,” or “our”) collects, uses, and protects your information when you interact with our website and services.
1. Information we collect
We collect information in the following ways:
- Information you provide: When you request a quote, book a pickup, or contact us, we may collect your name, business name, email address, phone number, service address, and any details you choose to share about your linens or operations.
- Booking and service information: Details related to your scheduled pickups, bag counts, service preferences, and communication history.
- Website usage data: Basic analytics and cookie data (see our Cookies Policy) that help us understand how visitors use our site.
2. How we use your information
We use the information we collect to:
- Provide, schedule, and manage pickup and delivery services
- Respond to questions, quote requests, and support inquiries
- Send service-related updates, confirmations, and reminders
- Improve our routes, services, and website experience
- Maintain internal records for billing and operations
3. Legal bases (where applicable)
Where required by law, we rely on one or more of the following legal bases to process your information: performance of a contract (providing services you request), our legitimate business interests (running and improving our operations), or your consent (for certain communications or cookies).
4. How we share information
We do not sell your personal information. We may share information with:
- Service providers: Third-party providers that help us operate our business (for example, scheduling or payment tools), who are only allowed to use the information to perform services on our behalf.
- Legal or safety reasons: If required by law or to protect our rights, property, or the safety of customers, staff, or the public.
5. Data retention
We retain your information for as long as necessary to provide services, maintain accurate records, and meet legal or regulatory requirements. When information is no longer needed, we may delete or de-identify it.
6. Your choices and rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of certain information, subject to legal or operational requirements
- Opt out of certain types of communications
To exercise these rights or ask questions, contact us at help@freshlinelaundry.com.
7. Security
We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. However, no system can be guaranteed 100% secure, and you share information at your own risk.
8. Third-party links and tools
Our website may link to third-party sites or use embedded tools (such as scheduling or payment platforms). Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies when you visit or use them.
9. Cookies
We use cookies and similar technologies to help improve the website experience and understand how visitors use our site. For more details, please see our Cookies Policy.
10. Updates to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date below. Your continued use of our website or services after changes are posted means you accept the updated policy.
Last updated: March 2025
11. Contact us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: help@freshlinelaundry.com